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Pyryx Help

Customers

A customer’s record

pro.pyryx.com/clientsSee this screen in the demo

You have in front of you what the shop knows about the customer and their history with you: buybacks, orders, vouchers, loyalty points. You keep notes there and you credit their points.

A customer’s record: their identity, their loyalty points and their history in the shop.12
A customer’s record: their identity, their loyalty points and their history in the shop.
  1. 1The identity and the Pyryx account
  2. 2Credit points

What you can do

  • See the identity entered in store, the status of their Pyryx account and the origin of their consent.
  • Edit the record, resend the welcome email, create the Pyryx account of an old counter record.
  • See their points balance, what expires soon, what can still be credited today and the points history.
  • Credit points with a reason: in-store purchase, event, buyback, goodwill gesture, welcome, attendance, referral.
  • Look up their buybacks, their orders and their vouchers in the shop.
  • Write notes, start a new buyback, delete the record.

Step by step

  1. Open the customer’s record.
  2. Click Credit points.
  3. Enter the Points to credit, choose the Reason, then Credit.
  4. Add a note in Notes about this customer, then Save.