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Pyryx Help

Loyalty

The loyalty log

pro.pyryx.com/fidelite/journalSee this screen in the demo

You know who credited what, and you spot an input error or abuse: a customer credited several times on the same day, a cap reached, an unusual credit.

The alerts to check, the team’s activity and every points movement.1
The alerts to check, the team’s activity and every points movement.
  1. 1The team

What you can do

  • Filter by period, by type (earnings, reversals, vouchers obtained, expiries) and by team member.
  • Read the alerts: customer credited several times on the same day, cap reached, large credit.
  • See for each team member their credits, their points and their reversals.
  • Cancel a wrong credit, after confirmation.

Step by step

  1. Open the Log tab.
  2. Read the To check block.
  3. If a credit is wrong, cancel it from its row and confirm.