Customers
Customers and loyalty
Know your customers and bring them back: one record per customer, a points and voucher programme, and promotions that make people want to drop by the store.
The customer record brings together their purchases, their buybacks, their points and, when the law requires it for a buyback, their identity. The loyalty programme is set up the way you like: points earned on orders and, if you wish, at the counter; voucher tiers; Bronze, Silver and Gold statuses; welcome, attendance and referral points; “2× points” promotions over a few days.
Step by step · Customers
Customers and reading a codeYou find a customer in a few seconds at the counter, using the code they display in their Pyryx account, or by name. Customers who sign up through your referral link join the list on their own.A customer’s recordYou have in front of you what the shop knows about the customer and their history with you: buybacks, orders, vouchers, loyalty points. You keep notes there and you credit their points.A new customerYou register at the counter a customer who does not have an account yet: their record, their Pyryx account and the shop’s welcome email are created in a single step. Your shop becomes their sponsor.ReferralsYour customer base grows on its own: everyone who signs up through your link or your QR code joins your customer list. You have all the material to spread it: poster, ready-to-send messages, badges.
Step by step · Loyalty
Setting up the programmeYou launch a points programme without setting anything up from scratch: you choose a ready-made model, the settings fill themselves in, you adjust, you turn it on. Everything can still be changed afterwards.Overview and membersYou see at a glance how the programme is doing and what needs action today: members who can get a voucher, points about to expire, customers who no longer come back. Each alert opens the list of the members concerned.Crediting at the counterThis is the everyday screen, designed for the counter tablet: you identify the customer, you see their balance and what they still need for a voucher, you credit with one tap.Rewards: tiers and statusesYou reward your best customers more: bigger vouchers for more points, and Silver and Gold statuses that add points to every earning.CampaignsYou bring your customers in and bring them back: welcome points, attendance points for tournaments and events, referral points, and “points ×2” campaigns over a few days.The loyalty logYou know who credited what, and you spot an input error or abuse: a customer credited several times on the same day, a cap reached, an unusual credit.The programme settingsYou set the programme’s rules and you immediately see what they give back to the customer: how many purchases for a voucher, and what share comes back as vouchers.